Freshservice
Overview
The Freshservice supports full refresh syncs. You can choose if this connector will copy only the new or updated data, or all rows in the tables and columns you set up for replication, every time a sync is run.
Output schema
Several output streams are available from this source:
- Tickets (Incremental)
- Problems (Incremental)
- Changes (Incremental)
- Releases (Incremental)
- Requesters
- Agents
- Locations
- Products
- Vendors
- Assets
- PurchaseOrders
- Software
- Satisfaction Survey Responses
If there are more endpoints you'd like Airbyte to support, please create an issue.
Features
| Feature | Supported? |
|---|---|
| Full Refresh Sync | Yes |
| Incremental Sync | Yes |
| SSL connection | No |
| Namespaces | No |
Performance considerations
The Freshservice connector should not run into Freshservice API limitations under normal usage. Please create an issue if you see any rate limit issues that are not automatically retried successfully.
Getting started
Requirements
- Freshservice Account
- Freshservice API Key
- Freshservice domain name
- Replciation Start Date
Setup guide
Please read How to find your API key.
Reference
Config fields reference
Field
Type
Property name
string
domain_name
string
api_key
string
start_date
Changelog
| Version | Date | Pull Request | Subject |
|---|---|---|---|
| 1.3.1 | 2024-01-29 | 34633 | Add backoff policy for Requested Items stream |
| 1.3.0 | 2024-01-15 | 29126 | Add Requested Items stream |
| 1.2.0 | 2023-08-06 | 29126 | Migrated to Low-Code CDK |
| 1.1.0 | 2023-05-09 | 25929 | Add stream for customer satisfaction survey responses endpoint |
| 1.0.0 | 2023-05-02 | 25743 | Correct data types in tickets, agents and requesters schemas to match Freshservice API |
| 0.1.1 | 2021-12-28 | 9143 | Update titles and descriptions |
| 0.1.0 | 2021-10-29 | 6967 | 🎉 New Source: Freshservice |